We enable change across digital, insight, and print outsourcing challenges in pursuit of improved outcomes. Whether that be better public services, or improved customer or employee engagement. Our 170-strong team of subject matter experts are on hand to help deliver solutions not just to the pain your organisation is feeling right now, but the pain that's also affecting your customer experience up and down the value chain.Change isn't always easy, so you need a true partner, with real expertise. Whether it's knowing where to start, what to fix first, or working out how to get a change back on track when things aren't going quite according to plan, we're focused on making a positive difference and helping you deliver the outcomes you and your users need.
Services
What we do
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We simplify complexity so that you can make informed decisions, helping you deliver the outcomes you and your users need. Change doesn't happen in just one place within your organisation, often it's happening everywhere at once and a partner that can help you navigate and simplify the complexity this can cause is essential.
Digital
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Simplifying complexity in everything we do is in our agency's DNA, which means our multi-award-winning digital team consistently deliver complex digital transformation projects on budget, on time and with a smile. We build no-fail solutions vital to the UK's health, wealth and safety. Could CDS be your perfect digital partner?
Case Management
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Case management processes are notoriously tricky, often requiring the collection and co-ordination of vast amounts of information from different sources. Having a solution that streamlines this process, automating and improving productivity can create huge value and cost savings, whilst reducing time inefficiencies by removing manual processes.
Total Experience
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Total Experience (TX) has been listed as one of Gartner's strategic technology trends for 2022. A successful TX strategy results in a seamless, delightful, and empowering encounter with a brand, for both external and internal stakeholders. The business benefits of a TX approach for both public and private sector organisations, include improved customer lifetime value, improved business efficiency and happier employees that take less effort and cost to attract and retain.A unified approach to managing an organisations' many and various stakeholders, will drive greater satisfaction, confidence, loyalty, retention, and advocacy.
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