Business Details
23 Years
experience
Your Trusted Partner for Web Solutions
Established in 2003, Rubber Cheese is a Cambridge-based digital agency specialising in creating innovative websites and digital solutions for visitor attractions, tourist destinations, and healthcare organisations. Our team of skilled professionals combines strategic thinking with technical expertise to deliver user-centric designs that enhance online experiences, streamline operations, and drive measurable results. With a proven track record in transforming digital presences for clients like Eureka! The National Children's Museum and Plymouth Gin Distillery, we prioritise measurable outcomes through bespoke systems, from annual pass platforms to ecommerce integrations. Our commitment to excellence is reflected in our ISO-certified processes and partnerships with industry leaders, ensuring every project meets the highest standards of functionality and accessibility.
Services
Website Redesign
Ecommerce Platforms
Booking Systems
Digital Strategy
User Experience Design
Details
- Year established: 2003
Highlights and features
- Award-winning agency with 21 years' experience in digital transformation
- Proven 316% sales increase for distillery clients through ecommerce optimisation
- Specialists in visitor attraction websites with measurable bounce rate reductions
- ISO-certified development processes ensuring quality and compliance
- End-to-end solutions from strategy to implementation with no hidden fees
What people say
Exceeding expectations
Positive impact
Award-winning
User-friendly solutions
316% sales increase
Services
Website Redesign
Revitalising online presences through strategic redesigns that improve user engagement and conversion rates. Our process begins with comprehensive audits to identify pain points, followed by user-centred design implementations that align with business objectives. Clients benefit from enhanced brand visibility and measurable improvements in metrics like bounce rates and booking conversions.
Ecommerce Platforms
Creating seamless ecommerce experiences that convert visitors into customers. We develop custom solutions integrating payment gateways, inventory management, and marketing tools. Our platforms enable businesses to increase sales through intuitive interfaces, as demonstrated by Plymouth Gin's 316% revenue growth within three months of implementation.
Booking Systems
Streamlining appointment and ticketing processes with automated booking systems. Our solutions reduce manual workloads while improving customer satisfaction through real-time availability and instant confirmation features. Systems are tailored to specific industry needs, from museum annual passes to healthcare course bookings.
Digital Strategy
Developing data-driven strategies to optimise digital marketing and operational efficiency. We combine market research with technical expertise to create roadmaps for sustainable growth. Services include SEO optimisation, content planning, and conversion rate improvement strategies aligned with business KPIs.
User Experience Design
Enhancing digital interactions through research-backed UX design principles. Our team creates intuitive interfaces that improve customer satisfaction and task completion rates. Accessibility audits and usability testing ensure compliance with WCAG standards while maintaining aesthetic appeal.
People
Paul Marden
CEO
Leading strategic direction with 20+ years in digital innovation. Paul oversees project delivery and client relationships, ensuring alignment with organisational values and long-term growth objectives.
Oz Austwick
Head of Commercial
Driving business development with expertise in digital marketing and client acquisition. Oz focuses on expanding partnerships while maintaining the agency's commitment to measurable client outcomes.
Matt Laarkvand
Creative Director
Leading design teams to create visually compelling solutions that balance aesthetics with functionality. Matt ensures all creative outputs meet both brand requirements and user needs.
Sinead Kimberley
Client Success Manager
Managing client relationships with emphasis on satisfaction and project success. Sinead acts as primary liaison, ensuring timely delivery and ongoing support post-implementation.
Alex Meyers
Engineering Manager
Overseeing technical operations and system architecture. Alex ensures development practices maintain quality standards while delivering scalable, future-proof solutions for complex business requirements.
Questions
What industries do you specialise in?
We focus on visitor attractions, distilleries, healthcare providers, and tourist destinations, creating tailored digital solutions that address sector-specific challenges.
How do you measure project success?
Through predefined KPIs including conversion rate improvements, reduced bounce rates, and operational efficiency gains, with regular progress reporting.
Can you handle complex system integrations?
Yes, our team specialises in integrating payment gateways, CRM systems, and third-party APIs to create seamless digital ecosystems.
Do you offer ongoing website maintenance?
We provide post-launch support packages including security updates, content management, and performance optimisation services.
How long do typical projects take?
Timelines vary by scope but average 12-16 weeks for full website implementations, with phased delivery to ensure quality control.
What makes you different from other agencies?
Our combination of sector-specific expertise, ISO-certified processes, and commitment to measurable outcomes creates lasting value for clients.
Reviews (10)
Jez Jezman Jez
Feb 20, 2020
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I was looking for local cheese whilst playing DnD, but they don't make cheese, really professional web development team though * throws up two thumbs * Nice website also.
Fergus Jamieson
Jun 25, 2019
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Rubber Cheese has supported my small business since start up. They created my website and are always there if I need help with it. And they are such nice people!
Sue Keogh
Jun 02, 2019
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Rubber Cheese are brilliant people who do brilliant work. They're fully established and have been in the game a long time, but bring a freshness to their work which you don't always see in other web development agencies - something we saw when they helped us develop the strategy for our recently relaunched website. Lovely people to boot.
Alex Holliman
Apr 04, 2019
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I've worked with the Rubber Cheese team on numerous web and applications projects for visitor attraction websites. The design aesthetic and build is always first class. Rubber Cheese form exceptional long lasting relationships with clients which yields many benefits for clients.
Fergus Jamieson
Jan 05, 2019
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Rubber Cheese has supported my small business since start up. They created my website and are always there if I need help with it. And they are such nice people!
Rory Stobo
May 07, 2018
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Always a pleasure to do business with Kelly and the team. Expert, defined services provided with seamless project management. A true gem of the UK design/development community.
Sophie Ballinger
Jun 02, 2017
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Ive never worked with an agency quite like Rubber Cheese theyve become an extension of our team. Its a pleasure to work with people whose advice, opinions and knowledge I can depend on. They welcome honest, open communications and Ive been able to talk candidly with them about the challenges weve faced, knowing that were all working towards a shared goal. Developing a large website - let alone one with online bookings AND launching a new pass system - can be very stressful, but Ive never had a project run as smoothly as this.
It also kinda helps that they are a bunch of intelligent, talented, funny people. It makes working with them a genuine pleasure and I hope I get to work with them for many more years (we already have a few more projects in the pipeline with them).
Im proud to be a member of the Rubber Cheese fan club
It also kinda helps that they are a bunch of intelligent, talented, funny people. It makes working with them a genuine pleasure and I hope I get to work with them for many more years (we already have a few more projects in the pipeline with them).
Im proud to be a member of the Rubber Cheese fan club
Rory Stobo
Always a pleasure to do business with Kelly and the team. Expert, defined services provided with seamless project management. A true gem of the UK design/development community.
Richard Eason
Fantastic agency, always on hand with their expertise at the right time. They take the time to understand your business - it's like having an internal design & build team that just pop-up whenever you need them. We've worked together for 5 years now, long may it continue!
William Buist
We've used Rubber Cheese for a variety of Design work and have always beed delighted with the quality and attention to detail that they give. Thoroughly recommended.